PRIVACY POLICY

Marval Group LLC
Effective Date: October 6, 2026

Marval Group LLC (“Marval Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, maintain, and protect information when you visit our website, request a quote or service, communicate with us, schedule an appointment, or opt in to receive communications from Marval Group LLC.

This Privacy Policy applies to our website and services, including:

https://marvalgroup.com/marvalcoatingsjax

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS opt-in data and consent are kept confidential and are used only in connection with communications and services authorized by the customer.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Physical or service address
  • Information provided when requesting a quote or service
  • Payment or transaction information when applicable
  • Communication preferences
  • SMS and email opt-in records and timestamps

Non-Personal Information

When you use our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage and interaction data
  • Analytics information
  • Cookies and similar technologies

Customer Communications

We may maintain records relating to your interactions with Marval Group LLC, including:

  • Inquiries and service requests
  • Quote and estimate requests
  • Appointment details and preferences
  • Customer communications
  • Service history
  • Feedback
  • Communication preferences and consent records

2. How We Use Your Information

We may use information collected from you for purposes including:

  • Providing and improving our services
  • Responding to inquiries and service requests
  • Preparing and following up on quotes or estimates
  • Scheduling and managing appointments
  • Processing transactions and payments
  • Providing customer support
  • Communicating with you regarding your inquiries, appointments, and services
  • Sending service-related updates
  • Sending promotional communications when you have provided the appropriate consent
  • Improving website functionality and customer experience
  • Maintaining communication preferences and consent records
  • Protecting our business and customers from fraud, abuse, or security issues
  • Complying with applicable legal requirements

3. SMS Messaging & Consent

SMS Messaging Program

When you expressly opt in to receive text messages from Marval Group LLC, we may send SMS or MMS communications related to the types of messages for which you provided consent.

These communications may include:

  • Responses to service inquiries
  • Quote and estimate follow-ups
  • Appointment confirmations
  • Appointment reminders
  • Scheduling and rescheduling updates
  • Customer service communications
  • Service-related updates
  • Promotional offers and marketing communications when you have separately consented to receive marketing messages

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Opt-In & Consent

SMS communications are sent based on the consent provided by the customer.

Where applicable:

  • Consent is obtained through an affirmative opt-in action.
  • SMS consent choices are optional.
  • Marketing and non-marketing SMS consent may be collected separately.
  • Consent checkboxes are not pre-selected.
  • Customers may choose whether to consent to SMS communications.
  • We may maintain records and timestamps associated with SMS opt-in activity.

Providing a phone number alone does not constitute consent to receive marketing text messages.

Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After you send STOP, you may receive a confirmation message acknowledging your opt-out request. Following confirmation, you will no longer receive messages from that messaging program unless you subsequently opt in again.

Help

For assistance with SMS communications, reply:

HELP

You may also contact Marval Group LLC using the contact information provided at the end of this Privacy Policy.

Message Frequency

Message frequency varies depending on your interactions with Marval Group LLC and the services or communications you have requested.

Message & Data Rates

Message and data rates may apply.

Wireless carriers are not liable for delayed or undelivered messages.

SMS Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use reasonable measures designed to protect SMS opt-in information and consent records from unauthorized access, use, or disclosure.

4. Information Sharing & Disclosure

We do not sell or rent personal information for unrelated third-party marketing purposes.

Information may be disclosed when reasonably necessary to:

  • Operate our business and provide requested services
  • Process transactions or payments
  • Schedule appointments
  • Provide customer support
  • Deliver communications requested or authorized by customers
  • Comply with applicable law or legal process
  • Protect the rights, safety, or property of Marval Group LLC, our customers, or others
  • Prevent or investigate fraud, abuse, or security concerns

We may use service providers that assist us with business functions such as website hosting, customer relationship management, appointment scheduling, payment processing, customer support, analytics, or communication delivery.

Such service providers may process information only as reasonably necessary to provide services on our behalf.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. Data Security

Marval Group LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

6. Cookies & Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Operate and improve our website
  • Understand website usage
  • Improve user experience
  • Measure website performance
  • Understand the effectiveness of our advertising and marketing

These technologies may collect information such as IP address, browser type, device information, referring source, pages viewed, and interactions with our website.

Users may be able to manage cookies through their browser settings.

7. Advertising & Website Technologies

Marval Group LLC may use advertising and analytics technologies to understand website activity and measure the effectiveness of our advertising.

Information generated through these technologies may be processed according to the privacy practices applicable to those services.

SMS opt-in information and consent are not provided to third parties or affiliates for their own marketing or promotional purposes.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide requested services
  • Maintain business and transaction records
  • Maintain communication and consent records
  • Fulfill the purposes described in this Privacy Policy
  • Resolve disputes
  • Protect our legal rights
  • Comply with applicable legal or regulatory requirements

9. Your Privacy Choices

Depending on applicable law, you may have certain rights or choices regarding your personal information.

You may contact Marval Group LLC regarding access to, correction of, or deletion of certain personal information where applicable.

You may also:

  • Reply STOP to opt out of SMS communications
  • Use an unsubscribe mechanism included in marketing emails when applicable
  • Adjust cookie preferences through your browser

10. Children’s Privacy

Our website and services are intended for customers seeking home improvement and related services.

Our website is not directed to children under the age of 13, and Marval Group LLC does not knowingly collect personal information from children under 13.

11. Third-Party Websites

Our website may contain links to external websites or services.

Marval Group LLC is not responsible for the privacy practices, security, or content of websites operated by other organizations. Users should review the privacy policies of external websites they visit.

12. Changes to This Privacy Policy

Marval Group LLC may update this Privacy Policy from time to time to reflect changes in our services, practices, or applicable requirements.

Any updated Privacy Policy will be posted on this page with a revised Effective Date.

13. Contact Us

For questions regarding this Privacy Policy, your personal information, or our communication practices, contact:

Marval Group LLC
3501 W Algonquin Rd, LL 20
Rolling Meadows, IL 60008
United States

Phone: (469) 839-0757
Email: info@marvalgroup.com
Website: https://marvalgroup.com/marvalcoatingsjax